Mobile Prosumer

Paper Published: Do Point of Sale RFID-Based Information Services Make a Difference?

May 16th, 2009 resatsch

Recently we published the paper

Do Point of Sale RFID-Based Information Services Make a Difference? Analyzing Consumer Perceptions for Designing Smart Product Information Services in Retail Business

In the Electronic Markets Journal. The full quotation and source can be found here.

The paper targets an enormously important question for retail businesses: does RFID make sense if I use it for customer information services. With the rise of Near Field Communication (NFC) or RFID-enabled mobile phones, this question becomes prevalent in terms of placing RFID tags on products. The question is: What product information is important for the consumer and especially for what products? Further we ask, if the notion of touch for NFC is considered important to consumers.

There was an increase in barcode-reading software in mobile phones such as the Google G1 or iPhone. The results described in the paper can also be transferred to these situations in which the barcode reader is used to obtain the product information.

The full abstract is here:

The increase in RFID implementation in retail allows the development of smart product information applications. However, literature describes only a few evaluations of RFID retail applications with real consumers. The question that arises is, whether such theoretically possible user-centric ubiquitous computing applications meet user needs and, if so, what method is best to investigate this? For our investigation, we developed a mobile phone application prototype based on Near Field Communication (NFC) to obtain product information at the Point of Sale (PoS). Following the ideas of Davis and Venkatesh (2004) and Abowd et al. (2005) with an extended pre-prototype approach for application development and evaluation, we conducted two focus groups (10 consumers, 10 sales assistants). While participants considered the NFC technology innovative and very easy to use-the need for further information at the PoS was low and varied between product categories. Our approach found that user opinions about paper-based concepts and real prototypes were different from the findings of Davis and Venkatesh (2004). This paper is the first to evaluate a smart information product system with an existing prototype and real consumers, as well as sales personnel. The findings contribute to the theory of ubiquitous computing by proposing a modified approach to evaluating user acceptance and to refining information system requirements for RFID-based smart products. The findings also reflect the response of sales personnel to RFID penetration in shops, suggest how mobile services can add user benefits, and help in the selection of what is the most beneficial information to present at the PoS.

The paper was one case study of my Ph.D. dissertation (Florian Resatsch, 2009). Feel free to contact me for any questions or information on the topics. Thank yous to Stephan Karpischek and Stephan Hamacher for the help in conducting the case study and to my co-authors for the millions of reviews.

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